Our Clients receive their care the way they want, at a time when they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan. We know that emotional and moral support for our Clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends. We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept accessible in the Clients’ home and any concerns can be easily addressed through a call to the office.
How can we help?
We offer a variety of care services to seniors and adults with both physical and mild learning disabilities. Our services are customised to every individual through a Personal Care Plan and are provided by highly-trained CareGivers who are the best in the business.
- Our Clients receive the full time that they pay for, as we travel in our own time
- Visits are never rushed – our preferred visit time is a minimum of one hour
- CareGivers are carefully matched and, if time allows, introduced before they begin delivering care
- We have a professional dress code but do not wear a uniform, as we recognise that some of our Clients would prefer a discreet service when we accompany them out and about in the local community
- We are quick to react, vigilant in our duty of care and always aim to raise a smile
We don’t believe in 15-minute care visits
We don’t believe it’s possible to deliver quality care in a 15-minute visit, so we don’t offer them. Our preferred minimum care visit is one hour – and by that we mean a full 60 minutes, as we travel in our own time, not yours. This allows us the time to listen to our Clients and get to know them well, to complete tasks properly and to observe any changes in their health or wellbeing and respond accordingly.
Our valued and professional CareGivers provide high quality and personalised care services, which allow you to live life independently in the comfort of your own home. Our wide-range of services, along with our commitment to making a difference every day, ensures peace of mind for our Clients and their families.
Our CareGivers want more than a job. They want to make a difference in the lives of those in their care. To ensure only the best CareGivers join us, we have a rigorous selection process in place that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘YES’.
Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our Right at Home values and standards, going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall CareGivers, as well as training on dealing with very specific situations they may come across in their role.
Our Support Staff
Behind the scenes we understand it is crucial that our Clients, their families and our staff receive the very best support and expertise from the Right at Home team.
This is why our Managers and Care Coordinators were chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field. They know all of their Clients’ circumstances and keep their fingers on the pulse of their changes. They work in partnership with the Client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.
CareGivers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.